SHIPPING & RETURNS
I wanted to reach out to you again with another update after the news last night (23rd March) and let you know what our plans are at Plastic Freedom...
As we are an online only business with no contact with the public we will still be operating and dispatching your orders but with a one-woman team now in the warehouse!
I (Beth) will now be working on my own from the warehouse dispatching all of your orders as I also live alone and come into no contact with any other humans
All my staff are now working from home and will be paid by myself for the hours they work
Royal Mail will not have any contact with you when delivering parcels as standard
I know these are crazy times for all of us and I want to assure you that I will be staying well stocked on essentials to get you through this period which will hopefully allow you to leave the house less frequently as we can get plastic free items to your door safely.
HOW WE DELIVER ITEMS
All parcels will be sent without a required signature on receipt - if you would like a note adding to your delivery for the best place for the post man to leave this please add this to the comments box at the checkout
We can send items to other addresses so if you are wanting to send a care package to anybody then we can add a note in there for you - again just leave a note in the comments box at the checkout
The virus can not be spread via mail or parcels
HOW WE WORK
My warehouse is located in a quiet area in the countryside and don't have any contact with the public apart from delivery drivers who are leaving parcels and signing for them on our behalf so there is no contact.
Any collections are left in my porch in Southport and can be collected at any time without having to have contact with me or the team
We are confident there will be no delays with orders to the UK after dispatch but please be aware as I am now working alone dispatching orders there may be a slight delay
International orders are still operating as normal (the travel restrictions don’t apply to post) but please note they may take a little longer due to reduced transport operating
Italy - Royal Mail's air carrier has cancelled all flights to Italy until further notice. In order to keep mail to Italy moving they will be using the road network, which will result in an additional 24-48 hours transit time. There are also delivery delays on the ground. Poste Italiane are operating precautionary measures, aimed at minimising human contact. All mail items and parcels, will be deposited in mailboxes, with a notice signed by the postman/woman, informing the recipient of this temporary measure.
If you placed an order before any disruptions in your country then please email and we can send you your tracking link
I also wanted to say thank you for your continued support, I know everyone is feeling unease about what is happening right now and as a small business in the middle of a move to our bigger premises your support really does mean the world!
This is a challenging time for us all as individuals worried about loved ones, our own health and businesses around the world but I promise you that I will keep on fighting to provide plastic free and eco alternatives for as long as I am a visitor on this planet!
I will continue to be positive whilst keeping you all involved in our move over on instagram so I would love to hear off you and see what you're all up to during this time so please tag @plasticfreedom_ in any stories and keep spreading the plastic free love!
Stay safe guys!
SHIPPING - UK
We dispatch orders Monday - Friday excluding bank holidays!
ORDER BEFORE 2PM AND YOUR ORDER WILL BE DISPATCHED THE SAME DAY!
COLLECTION - CROSSENS, SOUTHPORT - FREE
ROYAL MAIL 48 HOUR DELIVERY FROM DISPATCH - £2.99
ROYAL MAIL NEXT DAY DELIVERY FROM DISPATCH - £3.99
PRE ORDER ITEMS
If you're ordering a pre-order item (there will be a note on the product description) then I will only dispatch the entire order when all items are in stock. If you want your in stock items sending right away then just place two separate orders.
SHIPPING - INTERNATIONAL
We now ship worldwide! Below are estimates for countries and your tracking link will be sent to you when your order is dispatched.
ROYAL MAIL TRACKED & SIGNED - EUROPE - 5-7 DAY DELIVERY - £10.00
ROYAL MAIL TRACKED & SIGNED - USA - 7-10 DAY DELIVERY - £13.00
ROYAL MAIL TRACKED & SIGNED - AUSTRALIA - 7-10 DAY DELIVERY - £13.00
ROYAL MAIL TRACKED & SIGNED - CANADA - 7-10 DAY DELIVERY - £13.00
If you aren't satisfied with your product then please email so we can help!
Decide you don't want something when it arrives?
Simply keep everything packaged, pop a note in the order with your name and order number plus why you are returning and send to:
UNIT 1 WOOD END BUSINESS PARK
MARSH MOSS LANE
As soon as your items arrive I will issue a refund (excluding shipping costs) and send you an email to confirm. Please send items tracked and keep proof of receipt until a full refund has been issued as I can not take any responsibility for lost items.